When we receive customer
orders, we begin processing them immediately. And because we do not hold our
own inventory and we only purchase from stores when customers place orders, as
soon as customers pay for their orders, we start purchasing their selected
products from the stores. The stores we buy from have a no-return policy so, we
in turn, are unable to return any items customers purchase from us to the stores.
Thus, once an order has been placed and paid for, EatAfro is unable to accept a
cancellation of the order.
If your preferred
delivery address is not within our current coverage area, you may provide an alternative
delivery address that is centrally located (perhaps your office or the home of
a relative or friend that you visit frequently)
If you know that you will not be available for your order, we ask that you contact EatAfro’s Customer Service team as soon as possible so that the order can be cancelled. You can then replace your order on EatAfro for a more suitable future date and time.
In the event that no one is present for your delivery, your order will be returned to the store and cancelled in our system. To receive your order, you will need to log in to your account on EatAfro Market and replace the order for a future date and time.
Refrigerated and frozen items will be packed in special carriers to ensure that their safe temperatures are maintained. You can be assured that our drivers never will never be in transit for more than 45 minutes, ensuring safe temperature control for all of your groceries.
Yes. We will deliver your groceries to your home, whether you live in an apartment/condo or a house. Where permitted, in an apartment/condo building, we will deliver to your suite. If that is not possible, you will be asked to meet the driver in the lobby of your building. We will not leave groceries with the concierge.